JOLT SERVER CANCELLED!

[adslrizla]

After a discussion with one of the Jolt Admins on irc this afternoon I have sent the following email to Jolt :

After discussions with Bilb on irc I wish to cancel this server rental
request for the following reason :

I do *not* have full admin access due to the choice of games made. There
was no indication that these were Windows-only server processes when I
made the selection. At no point was I *ever* made aware that because of
this I would have to email requests in to stop/start/change game
processes. Full admin access in the context of a multi-game server means
the ability to remotely stop/start/change game processes. All you offer is
rcon access which is most definately not the same.

On this basis I am afraid that the server was missold to me and I request
a refund. Please advise when the chargeback to my card has been
transacted.

You *really* need to get your up-front documentation sorted guys. This has
wasted both my time and your time when a little bit of documentation would
have stopped me placing the order in the first place.

Regards,

John Naismith

Fortunately I still have most of your cheques. I will post a list of people whose cheques I still have later tonight. If you do not see your name on that list then you need to provide me with your details so that I can send you a refund. I will do this as soon as Jolt confirm that the chargeback has happened.

[mrstella]

Hi Bud

So what happens if they turn round and say stick the chargeback up your little furry one    Cause u know thats what they are going to say as they have probably got a mountain of T&C's that relate to this.

Regards

Peter

[Undergrid]

Hi Bud

So what happens if they turn round and say stick the chargeback up your little furry one    Cause u know thats what they are going to say as they have probably got a mountain of T&C's that relate to this.

Regards

Peter

Point out to them the distance selling act.  If I recall there is a right to cancel a service within a few weeks if that service has not yet started.. Got to look it up to be sure though..

[adslrizla]

OK, if you see your name below then you do not need to do anything. Once I have confirmation of the refund from Jolt I will rip up the cheque. I can tie up some names easily to usernames, but not all. For that reason I'll just post the name on the cheque :

RJ BELL
JM HODD
IM BRYDEN
PR FERGUSON
T WHITFIELD
PM STUBBS
R FAY
NP THOMSON
MN SHORT

Out of the remaining subscribers :

Mike & Mark - I think I have your addresses but PM me;
Olli - need to know your details and whether a cheque is OK;
m0rpheen - you haven't paid anyway;
the remaining three (sorry guys - can't remember who you are ) need to contact me via email (you have my address).

Edit - Doh! Cookie & Spikey are two of the remaining three - my brain is turning to mush  

Once Jolt confirm the chargeback has taken place I'll send cheques out.

[adslrizla]

They are in breach of 4 sections of the distance selling act. The T&C's are extremely basic (look like they were written by a 14 year old), and have absolutely no standing in law as they breach your rights as a consumer by stating "no refunds" - not legal.

If they want to screw with me then they will regret it.

[BlankFrank]

Thanks for all the time and effort put in anyway Riz.    


P.S. Give em Hell    

[SCOOBY]

Yep your efforts were appreciated mate  

[bookey]

If they want to screw with me then they will regret it.

I can well belive that!  

I see my name on the list so, I happy  

[RichardWhitely]

Edit - Doh! Cookie & Spikey are two of the remaining three - my brain is turning to mush  

Check your email, should have recieved my details  

[cookie]

Out of the remaining subscribers :

Edit - Doh! Cookie & Spikey are two of the remaining three - my brain is turning to mush

mail sent weds. 8.05.02 trust you got it.

[adslrizla]

Yep.